Shipping policy

Shipping Policy

Overview

Every Fox & Folly product is handcrafted and made to order in Devon. Our production time is separate from the time taken by the delivery service after dispatch.

1. Production Time

Our standard production time is 7–10 working days before dispatch.

If your order is likely to take longer than 10 working days to dispatch, we will let you know as soon as possible.

If you require an order sooner, please contact us before ordering. We will always do our best to help, but an earlier dispatch date cannot be guaranteed unless expressly agreed with us.

2. Shipping Areas

Our standard online delivery service is available to Great Britain: England, Scotland and Wales.

We do not currently offer standard online checkout or delivery to Northern Ireland, the Channel Islands or destinations outside Great Britain.

If you are located outside Great Britain, please contact us before ordering. We may be able to accept an overseas order on a case-by-case basis, subject to agreeing the delivery cost, estimated delivery time and any applicable customs or import requirements.

3. Delivery Services and Charges

  • Standard delivery: Royal Mail Tracked 48 — £2.75.

  • Free standard delivery: Available on orders of £75 or more.

Delivery charges are displayed before payment at checkout.

4. Estimated Delivery Time

Royal Mail Tracked 48 normally takes approximately 2–4 working days after dispatch.

When combined with our production time, the estimated total time from placing an order to delivery is therefore 9–14 working days.

Delivery times are estimates rather than guaranteed dates.

  • Working days: Monday to Friday, excluding Bank Holidays.

  • Order cutoff: Orders placed after 12 noon, at weekends or on Bank Holidays will be treated as received on the next working day for the purpose of estimated dispatch and delivery dates.

  • Tracking: Where tracking is available, details will be provided after your order has been dispatched.

5. Addresses, Delays and Lost Parcels

Please check that your delivery address is complete and accurate before submitting your order. Contact us as soon as possible if you notice an error.

We cannot normally deliver to PO Box addresses where signature or GPS delivery confirmation may be required.

Occasionally, deliveries may be delayed by the courier or circumstances outside our reasonable control. If your order is materially delayed, please contact us and we will investigate with the delivery provider.

If a parcel is confirmed as lost by the courier, we will offer a replacement or a full refund.

Nothing in this policy affects your statutory rights.

6. Overseas Enquiries

Any overseas order must be agreed with us before payment.

Overseas delivery costs and estimated times will be confirmed individually. Import duties, tariffs, customs charges, local taxes or carrier fees may apply.

Unless expressly agreed otherwise, any charges imposed by customs authorities, local authorities or delivery providers are the customer’s responsibility.

7. Contact Information

Fox & Folly is a trading name of Timbersmiths Ltd.

  • Email: hello@foxandfolly.co.uk

  • Registered in England and Wales

  • Company number: 10067642

  • Registered office: Sideways, North Street, Axminster, Devon EX13 5QF